What Is a Process Health Check?
A Process Health Check is a focused review of how a business process works in practice. It helps make delays, repeat work and unclear handovers easier to understand before deciding what to change.
What does it look at?
The review starts with a process that matters to the business, such as responding to enquiries, onboarding a customer, preparing a quote or delivering a service. It aims to understand the real sequence of work: who is involved, what information they need, what decisions are made and where work waits or returns for correction.
It can include conversations with people who do the work, a review of documents and systems, and a simple picture of steps and handovers.
What can it help you understand?
A Process Health Check can show unclear steps, duplication, recurring delays, rework, missing information and gaps between written procedures and everyday practice. These are observations to investigate, not automatic proof of a cause.
After the review
The findings can help agree which issues matter most and whether to map, simplify or document the process. Linda Botts BIS provides Process Health Checks, process mapping and implementation support in South Africa.